INFI LOYALTY
One guest. One wallet. Every channel.
One profile and points balance from kiosk to phone to website — earned anywhere.
One profile across Kiosk · Online · Mobile app · Website
+150 ptsearned at the kiosk
Reward appliedredeemed online
One record, not five
The same wallet on every surface.
Earn at the counter, redeem on the phone — one customer, not five strangers.
ML
Maria L.One guest record
1,240 pts
earned & redeemed on every surface ↓
Console
Merchant back-office
Sets the rules · sees every profile
1,240 pts
Kiosk
Self-ordering
Guest signs in, earns 150 pts
1,240 pts
Online
Web ordering
Redeems a reward at checkout
1,240 pts
Mobile app
Your branded app
Wallet + “reward ready” push
1,240 pts
Website
INFI Sites
Loyalty sign-up captures the guest
1,240 pts
Earn & redeem
Earn everywhere. Redeem anywhere.
Points collected on any channel land in one balance, redeemable at any checkout.
- One points balance — never split across channels.
- Five reward types — free item, item % or $ off, order % or $ off.
- QR loyalty scan — sign in at the kiosk in a tap.
- Refund-safe points — refunds reverse them automatically.
Channel-based activation
Turn loyalty on where it pays.
Start kiosk-only, then switch on online and mobile — per location, when ready.
- Per-channel control — Kiosk, Online, Mobile, independently.
- Earn three ways — by amount, visit, or item.
- Point expiry & terminology — name points, set inactivity rules.
- Phased rollout — built for franchises & chains.
KioskSelf-ordering
Online orderingWeb checkout
Mobile appBranded app
Third-party appsOff — protect margin
Customer management
Every guest, one record.
Every order rolls into one searchable profile with points, spend and history.
- Unified profiles — search by name, phone or email.
- Points & history — balance, adjust, full earn/redeem feed.
- Order insights — spend, visit frequency, average order, frequent items.
- Smart Tags & segments that feed campaigns. Turn segments into campaigns with INFI GROW
Customers
+ Create a customerSearch by customer name, phone number, or email
| Name | Phone | Loyalty | Points | |
|---|---|---|---|---|
| Maria Gonzalez | (630) 555-0142 | maria.g@gmail.com | Enrolled | 240 |
| Aisha Patel | (847) 555-0173 | aisha.p@gmail.com | Enrolled | 1,240 |
| James Carter | (312) 555-0199 | jcarter@outlook.com | Not enrolled | 0 |
| Diego Romero | (773) 555-0108 | — | Enrolled | 85 |
| Sofia Nguyen | (630) 555-0166 | sofia.n@icloud.com | Enrolled | 560 |
Your program, your rules
Build the rewards. Set the rules.
Build the redeem catalogue, set earn rules, sync with Square loyalty.
- Five reward types with point cost, eligible items, limits & schedule.
- Active / Scheduled / Expired states with per-reward usage caps.
- Earn rules — points by spend, visit or item.
- Square loyalty sync — points unified across INFI and Square.
Rewards
+ Create a RewardActive 4Scheduled 1Expired 2Archived 3
| Reward Name | Points | Type | Redeemed | Status |
|---|---|---|---|---|
| Free Coffee | 100 | Free Item | 37 / ∞ | Active |
| Free Featured Item | 50 | Free Item | 214 / ∞ | Active |
| $5 Off Lunch | 250 | Item-based $ OFF | 12 / 50 | Scheduled |
| 15% Off Order | 500 | Order-based % OFF | 8 / ∞ | Expired |
Sign-ups & win-back
Capture the guest. Bring them back.
A phone number turns a one-time order into a member INFI keeps warm.
- One-tap kiosk sign-up — a phone number starts earning.
- Welcome email after a guest's first order.
- Stored-value wallet & one-tap reorder bring guests back.
- Native email campaigns to the segments you build.
Earn rewards
Enter your phone
Enter your phone
number to earn points
(630) 555-01_
1234567890⌫
Continue
Earn 1 point for every $1 spent
In the box
A full loyalty & CRM stack — no add-ons.
1
Wallet — shared across every channel
5
Reward types — item & order based
3
Ways to earn — amount, visit or item
0
Silos — one guest record, not five
Keep every guest you earn.
Turn one-time orders into regulars with a loyalty program that works the same everywhere your guests order.